Personal Information Items to be Collected

To access the services of the Imperial Palace Seoul, you must provide the following information and agree to the use of your personal information as shown below.
Personal information items to be collected upon inquiry about a banquet and wedding or when a reservation request is received
- Required items: Name, E-mail, Telephone number, Address, Cell phone number, Type of event, Number of guests, Event date, Event time, and Inquiry detail

Purposes of the Collection and Use of Personal Information

In order to provide optimized and customized services for guests, Imperial Palace Seoul collects personal information for the following purposes.
- To provide reservation information and services

Period of Retention and Use of Personal Information

Records of your personal information will be destroyed as soon as the purposes of collection and use of information are achieved as follows. However, Imperial Palace Seoul may retain personal information for a certain period of time as shown below if required to do so by reason of the confirmation of the relationship of rights and duties relating to transactions according to the relevant laws such as the Commercial Act.
- Where personal information is collected for temporary purposes such as events, etc.: When the event has ended
- Records of cancellation of orders, contracts, etc.: 5 years
- Records regarding payment and provision of goods: 5 years
- Records of handling of customer grievances and disputes: 3 years
- From the date on which the customer agrees to the collection and use of personal information: 3 years


Right to refuse agreement and potential disadvantages in case of refusal

You may refuse to agree to the collection and use of personal information. If you refuse agreement, you may be restricted from accessing reservation services.